Diploma in Business Applications and Automation

Turn everyday business operations into intelligent, automated systems. This diploma is built for professionals, managers, administrators, entrepreneurs and team leaders who want to apply AI, data, automation and digital applications to the way their organisations actually work.

Across two semesters you progress from understanding how businesses operate to designing and deploying AI-powered, no-code and automated business solutions — without becoming a traditional software developer.

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Introduction
Program Summary
Career Opportunities
Course Content
Tools & Platforms
Requirements


Program Highlights

  • Course Module : Diploma Programs
  • Duration : 6 Months (2 Semesters)
  • Contact Hours : 6 Hours / Week
  • Level : Intermediate to Advanced
  • Format : Hybrid (Online / In-person)
  • Center : All centers (Accra, Kumasi, Tema)

Introduction

The Diploma in Business Applications and Automation is a practical professional program designed for people who want to improve how businesses work through technology. It combines business operations, Microsoft and Google productivity tools, data analytics, artificial intelligence, workflow automation, no-code application development, and digital transformation.

You will learn how to identify inefficient business processes, analyze business data, use AI to improve productivity, automate repetitive tasks, and build simple digital solutions — without becoming a traditional software developer. Across 2 semesters, you will progress from understanding how businesses operate to designing and implementing intelligent digital business solutions.

What You Will Learn:

  • Analyze and improve business processes
  • Use modern Microsoft 365 and Google Workspace productivity applications
  • Analyze business data and create dashboards with Power BI
  • Apply AI to professional business tasks and design effective AI prompts
  • Automate repetitive business processes across platforms
  • Build no-code and low-code business applications
  • Integrate AI with business workflows and develop intelligent business systems
  • Apply responsible AI and data privacy practices
  • Develop digital transformation roadmaps
  • Present technology solutions to business stakeholders

Program Summary

  • Positioned as a pathway for professionals, managers, administrators, entrepreneurs and team leaders who want to apply AI, data, automation and digital applications to business operations
  • Serves as a natural upgrade path from MS Office Pro with AI and the Certificate in Data Analytics
  • Combines business strategy, productivity applications, data analytics, AI, automation and no-code development into one applied program
  • Moves you from analyzing business problems to building and deploying working digital solutions
  • Focuses on real, workplace-ready outcomes rather than theory alone

This comprehensive diploma is designed for working professionals and business-minded learners who want to become the person in their organisation who can turn processes, data and AI into measurable results.

Career Opportunities

  • Business Applications & Automation Specialist
  • Business Automation Specialist
  • Digital Business Solutions Specialist
  • Business Process Automation Specialist
  • Digital Transformation Associate
  • Citizen Developer
  • Business Technology Specialist
  • AI & Business Automation Specialist
  • Business Systems Support Specialist

Course Content

The program is delivered across 2 semesters and 8 comprehensive modules — from modern business foundations and AI productivity, through data analytics and automation, to no-code development and enterprise digital transformation.

MODULE 1 · SEMESTER 1: MODERN BUSINESS FOUNDATION & DIGITAL TRANSFORMATION ▼
  • Foundations of Modern Business and Organizational Systems
  • Organizational Functions and Business Process Management
  • Business Strategy, Performance and Key Performance Indicators
  • Digital Transformation Concepts and Frameworks
  • Business Innovation and the Future Digital Workplace
MODULE 2 · SEMESTER 1: ARTIFICIAL INTELLIGENCE FOR BUSINESS PRODUCTIVITY ▼
  • Foundations of Artificial Intelligence and Machine Learning
  • Generative Artificial Intelligence and Large Language Models
  • AI Applications in Business Functions
  • Prompt Engineering and AI-Assisted Problem Solving
  • Responsible and Ethical Use of Artificial Intelligence
MODULE 3 · SEMESTER 1: BUSINESS APPLICATIONS & DIGITAL WORKPLACE PRODUCTIVITY ▼
  • Microsoft 365 and Business Productivity Applications
  • Advanced Office Applications and Information Management
  • Google Workspace and Cloud-Based Collaboration
  • Digital Communication and Collaborative Work Systems
  • Business Document Management and Integrated Productivity Workflows
MODULE 4 · SEMESTER 1: BUSINESS DATA & ANALYTICS ▼
  • Foundations of Business Data and Business Intelligence
  • Spreadsheet-Based Business Analysis
  • Advanced Data Analysis and Data Preparation
  • Data Transformation and Query-Based Analysis
  • Business Intelligence, Power BI and Data Visualization
MODULE 5 · SEMESTER 2: BUSINESS AUTOMATION & WORKFLOW OPTIMIZATION ▼
  • Principles of Business Process Automation
  • Workflow Analysis, Design and Optimization
  • Automation Platforms and Business System Integration
  • Automated Business Process Implementation
  • Automation Governance, Risk and Return on Investment
MODULE 6 · SEMESTER 2: NO-CODE & LOW-CODE BUSINESS APPLICATION DEVELOPMENT ▼
  • Principles of No-Code and Low-Code Development
  • Microsoft Power Platform and Business Applications
  • AppSheet and Modern Application Development Platforms
  • Business Application Requirements and User Interface Design
  • Application Integration, Testing and Deployment
MODULE 7 · SEMESTER 2: AI AUTOMATION & INTELLIGENT BUSINESS SYSTEMS ▼
  • Intelligent Business Systems and AI-Enabled Automation
  • AI Agents, Assistants and Intelligent Workflows
  • Artificial Intelligence Integration with Business Applications
  • Intelligent Document Processing and Optical Character Recognition
  • Conversational AI, Chatbots and Knowledge Management
MODULE 8 · SEMESTER 2: DIGITAL BUSINESS TRANSFORMATION & ENTERPRISE INNOVATION ▼
  • Digital Transformation Strategy and Organizational Maturity
  • Digital Leadership and Change Management
  • Cybersecurity, Data Privacy and Information Governance
  • AI Ethics and Responsible Digital Innovation
  • Business Continuity, Disaster Recovery and Digital Resilience
  • Enterprise Digital Transformation Planning

Tools & Platforms You Will Master

Hands-on experience with the leading business automation and no-code platforms used in real workplaces:

Microsoft Power Automate Zapier Make n8n Microsoft Power Apps Google AppSheet Airtable Notion

Eligibility Requirements & Target Audience

Target Audience:

  • Business professionals, managers and team leaders
  • Administrators and operations staff
  • Entrepreneurs building digital products
  • Career switchers entering tech
  • University students and recent graduates who want practical skills

Prerequisites:

  • Basic computer literacy and familiarity with everyday office tools
  • Recommended: prior completion of MS Office Pro with AI or the Certificate in Data Analytics (this diploma is designed as an upgrade path from both)
  • Suited to intermediate to advanced learners ready to apply skills to real business scenarios
    •